I've always been pleased with the service I've received here in the past and they're always good about honoring my warranty and being honest with me. Recently, I had some window work done (among other things) and left happy. A week later, my gas light comes on so I pull into the gas station. I can't open the gas tank, though. Apparently, it seemed to me, they forgot to attach the wires that make the gas tank/trunk button work. This has obviously happened to me before from another auto repair shop. I called right away, but it was 3:30 on a Saturday and they were closed for the rest of the weekend! Aaaahhh!I work weekends and I had to take taxis to work until Monday morning when I had to have my car towed (because I live in Miracle Mile and they are located in Glendale) back to New Century. Pedro was my service rep and he is very accommodating. He had me wait for 10-15 minutes to check and make sure it was their mistake that put me through the hassle of the weekend/morning. After that time, he pulled me aside and told me that it was their mistake and I should talk to his manager. I thought that was very honorable because he told me the truth instead of making this my problem. The manager re-compensated me very fairly for the taxis and also filled up my gas tank! All I wanted was a few gallons to get to the nearest Chevron and he totally went over and beyond to get my business back with them. They also gave me a rental car so I wouldn't have to wait while the necessary repairs were made.Overall, I would recommend this dealership because of their great customer service. Even though I found out there is one closer to me in Downtown LA, I will continue to "go the extra mile" - literally - to be in good hands.Thank you Pedro!!!
Volkswagen Dealer In Glendale, CA
Volkswagen is one of the largest and most powerful companies in the world, keeping some of the most impressive names in the automotive industry under its name. But being a global leader doesn’t mean that everything moves too slowly or too quickly on a local level. Here at New Century Volkswagen you will see just how efficient and smooth things can run when you have got the right team working with the right community. Besides, when you shop for a brand new, certified pre-owned, or used vehicle here in the Glendale CA area with us, you now you’re in the right place.
There is no better place to shop for a fantastic new Volkswagen vehicle than right here with us at New Century Volkswagen. We have an impressive lineup of vehicles that include the top selling VW vehicles that you love like the Golf, Jetta and Passat. You can swing by our dealership and take a look at them yourself at 1220 South Brand Blvd. Glendale, CA 91204 or check them out online. We are sure that you can find the perfect vehicle for you right here by shopping with us.Find my Match About Us
VW Synthetic Oil Change - $20 mail-in rebate available - Good towards next visit**
Includes: Mail In Rebate Forms Available , See Service Consultant for Details
*** Rebate offered by Castrol. Must present offer at time of write-up. Pricing applies for most models. Model pricing may vary and is subject to change. Pricing includes parts and labor. Taxes are not included. Not to be combined with other offers. Not redeemable for advertised specials, previous purchases, or cash. See rebate form for complete details.