Welcome to
New Century Volkswagen

We stopped by this dealership 2 months ago to look at potential cars to lease. We were greeted by Afifeh who was patient and informative. Even though we didn't get a car that day, we had already decided we would return and work with her when we were ready to sign the lease. 2 months later we returned and were greeted again Afifeh who not only remembered us, but our circumstances. She worked tirelessly to get us the best deal and was honest about the process throughout. She made sure we were comortable and happy with everything before we signed. It was because of her that we finally settled on a new car. We couldn't recommend her enough if you are interested in any VW

I purchased a car from New Century VW in March and they never registered the car with DMV. They have yet to rectify the issue eight months later and I cannot register it myself with DMV. I have contacted them many times and they have done nothing.

I'd like to share my experience with New Century Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused by a power surge from Electrify America. What followed was a series of mishaps that left me thoroughly dissatisfied with their service department. Firstly, they informed me that my car was out of warranty and advised me to file a claim with my insurance company. I signed off on the diagnostic process. To my dismay, they then insisted on waiting for my insurance adjustor to visit before running the diagnostic, causing unnecessary delays. However, things took a turn for the worse when I was told by Alex Olivares that they couldn't proceed until Volkswagen's crew conducted their inspection. This misinformation not only wasted my time but also misled a Volkswagen representative who was under the impression that the diagnostic had been completed. My attempts to contact Leon, the manager, went unanswered until my car issue was escalated by VW's corporate office. It was only then that Leon finally reached out and apologized for the delays. To make matters more confusing, he claimed that a diagnostic had been run, contradicting what Alex had previously stated. At this point, VW's corporate representative intervened, requesting that the dealership provide me with a loaner vehicle, as my ID.4 was still under warranty. Initially, Alex told me that no loaner was available, but miraculously, one materialized after I escalated the issue with corporate. Finally, my car was returned to me with a report, but I was met with resistance when requesting the full diagnostic report with all the issues. Alex seemed unwilling to email it, insisting on printing it instead, which he did with hesitancy. To add insult to injury, I noticed that my car had acquired more scratches during its time at the dealership. While it's true that I had some minor scratches before, the additional damage was most likely caused by how closely they parked the cars. In hindsight, I deeply regret towing my car to New Century Volkswagen. I initially heeded the advice of a VW representative who suggested this dealership, but I wish I had taken my business elsewhere. I am leasing from the Woodland Hills location, and their service department has proven to be far more reliable. I urge anyone considering New Century Volkswagen for service to think twice and read other negative reviews. Their Yelp page has a rating of just 3/5, indicating that my experience is not an isolated incident. It's essential to choose a dealership that values your time and treats your vehicle with care. In my opinion, New Century Volkswagen falls short in both regards.

Been a faithful customer since 2003. The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other dealerships. Service also wanted to replace the serpentine belt, an item that would take a qualified mechanic less than 15 minutes to perform at an inflated cost of $253 (charging an hours worth of labor). Seriously? Here's the rub. They were willing to give me a 10% discount if I purchased both services. When I declined the belt service, there was no discount available. Loyalty means nothing to New Century VW. Three vehicles purchased and countless services later did not garner any favorable results. Avoid this dealership. Their bottom line is not customer loyalty but profit. And to top it off, upon pickup, my car was not even vacuumed/washed. Go somewhere where they know your name and appreciate your business.

I will never visit them again. Worst Service Dept. Customer service They never answer the phone Most expensive among other VW dealerships.

I've purchased and leased a lot of cars in my lifetime and never met a more deceptive dealer EVER! They tried to charge me twice for the bank/acquisition fee.........both added in with the price of the car and charged it up front in the inception fees. We wound up leasing the car elsewhere and since found out that New Century has tried that same "trick" on other people that I know. They should be investigated by the Consumer Protection Agency and BBB. They are really worthy of NO stars.

If I can give 0 stars I would. Horrible service department, nobody knows what’s going on, the technician is not around to answer questions and forget about loaner cars. I brought my car in on Wednesday, I was left without a car for a few days, I have to rent a car to get around. I called left a message nobody returns my call. They don’t know what’s going on, they’re waiting for a VW engineers to call but who knows when, nobody knows what’s happening with the car. It was the biggest mistake buying a VW, do yourself a favor don’t ever invest in VW. Horrible car, horrible service department and horrible customer service.

Vlad at New Century Volkswagen was extremely helpful. He made the test driving and purchasing process extremely easy and efficient. Very pleasant experience buying a car with him

This was my second attempt to do business with this dealer. The first time the finance guy, who is no longer there, tried to rip me off by charging me for the acquisition fee twice, once in the capitalized cost and once in the inception fees. I should have learned my lesson, but when my lease was over and I had a chance to buy my car off lease for $11,800 I was quoted over $15,000 by this dealer. I went to a different VW dealer that night and wound up saving over $7,500. DO NOT TRUST THIS DEALER!!!

The managers/ people running this dealership out of their mind and preying on clueless customers when it comes to car buying. Marking up a car $10k to satisfy the greed is never right. An ID 4 top line at $47k marked up $10k and they think that's ok, you guys are out of your freagin mind. Rip of at its finest..they offered me for my trade first $43k and five minutes later raised the offer to $50k and was told they want to earn my business. I told the nice sales person kool think we got a deal until he gave me the lease per month price of $1400 at 36 mos= $50,400 plus $5,500 out of pocket adds up to $55,900 for a car worth 47,000 minus $7,500 federal minus $1,500 state = 38000 after the lease is over car residual around $25,000....so slick dealership thought because they are incompetent and rip offs thought would be alright to sell $38000 for $76,400. People is just a Volkswagon not Porsche.

Would honestly give them 0 stars if that was possible. To make a long story they do not conduct their business with integrity. They sold my sister a used vehicle that was genuinely not even safe to drive off the lot and refuse to take responsibility or even assist her in any way shape or form. So -12/10 do not recommend purchasing from them take your business elsewhere.

A warning to all those shopping for a new electric car….whatever you do, do not test drive a Volkswagen. Horrific experience yesterday. Made appointment yet had to pay for mall parking. Then required to fill out a questionnaire on a computer even though they had info to make the appointment. Even the person not driving the car. They required email, address, age, gender, how many children in household and their ages….and that’s just to start. Was told we would have to fill out another survey after the drive and then we could opt out of future emails. Car was nothing special with average battery and way overpriced. Was told that they needed info due to Covid. Yet we drove a Tesla at the beginning of the Pandemic and they only required our drivers license. And we drove a KIA last week and they required our license and our Starbucks preference so it could be ready for us on our drive. The KIA models had nice design and details as did the Tesla , of course. Final indignity was 2 emails from Volkswagen already this morning in which we both had to opt out again but it stated this would not prevent any individual dealership from contacting us. Be forewarned.

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!

Worst encounter I have ever had a car dealer ship. They lied to me about having a car in stock to get me to drive 40 mi to get here. Once I was there I was told they didn’t have the car Andy hen was narrated by manager Bob Morfin. Bob accused me of being responsible for their misunderstand then after I told him that wasn’t appreciated and was leaving yelled “”Jesus” as loud as he could across the sales floor. This even was awful and bob should try a different job. Don’t buy a car here

I have previously bought a car at this dealership thru broker Century Auto was somewhat pleased how fast everything was processed but recently I brought my daughter again to buy her car we were offered a VW Tiguan that they claimed it was only for test drive so it didn’t have a lot of miles on it but we didn’t even have the car for a month .. and it’s started shaking and making a doing like it was about to break down we contacted the sales guy and he called the dealer to have it checked the sos modem was malfunctioning as well and every single time they want to keep the car for days and they would say car is fine, we took it back and took pics of problems displayed on dashboard and it said it needed oil change, We left the car for two days for them to do the work needed we got the car back with stains on back seat, dirt in the trunk just like if they use it for something else and someone’s shirt left in the trunk. I don’t understand why they are selling a car that hasn’t even been inspected or serviced before selling it to customers!! It’s been three weeks and haven’t even received a response from the several messages left for the service department manager as well as the manager at the dealership. After so many messages still haven’t received a call. I’m so disappointed at the service and the way they manage their screw ups!! Don’t buy your car there!!! You will be disappointed and waste your time with this people!!